I had an unorthodox start to my IT career, having bounced through culinary, delivery and customer service jobs in my professional life. I acquired a passion for IT security during my tenure in Amazon.com customer service, and retain a passion for helping my customers. This passion inspires me to devise novel methods to keep data, and people, safe.
Aside from a brief stint in culinary training, I'm entirely self-taught.
I currently work for Amazon Web Services in a security operations and incident response role.
I prefer email.
Contact me without anyone knowing what you said
Or, you can use Keybase.
Languages I speak
- English (Native)
- Afrikaans (Fluent)
- Hebrew (Limited/working proficiency)
Languages I type
- Shell script
Systems I'm familiar with
- VMWare vSphere
- *nix command line
Soft skills I possess
- Tacit knowledge of customer-facing communication skills
- A decent command of the English language and its application to corporate/technical communication
- Escalated problem resolution
- Conflict resolution
May 2017 - Present
Security Engineer - Amazon Web Services - Dublin, Ireland
A promotion from associate security engineer.
August 2016 - May 2017
Associate Security Engineer - Amazon Web Services - Dublin, Ireland
I was hired into AWS’s security operations team in Ireland after working with them during my time in the abuse prevention team.
April 2014 - August 2016
Abuse Specialist - Amazon Web Services - Cape Town, South Africa
I was one of the first members of the AWS abuse investigation team in Cape Town. I helped to grow the team from four to approximately 35 people in two years. In May 2015, I was promoted and became an escalation point-of-contact for the global team. I was known to be a spam subject matter expert and developed processes for dealing with email spam originating from AWS. A small part of this role involved collaborating with external parties, such as Spamhaus and Trend Micro, on the topic of spam.
February 2014 - April 2014
Technical Customer Service Associate - Amazon Web Services - Cape Town, South Africa
Lateral move from retail customer service to AWS customer service. Initially hired into the account and billing team, I stayed in this role for two months before moving to a different role within the AWS customer service team.
August 2012 - February 2014
Customer Service Associate - Amazon.com - Cape Town, South Africa
Hired as a temporary/seasonal contact centre associate during the 2012 holiday season. I was brought on permanently in February 2013. Developed my communication skills and used them to build rapport with Amazon customers across two media (phone and chat). Founding member of the Amazon Locker customer service and engineering liaison team. Developed knowledge content for the Locker team which is still in use today.
February - August 2012
Bookseller - Exclusive Books - Cape Town, South Africa
Selling, recommending and maintaining stocks of books in a busy retail bookshop.
November - December 2011
Baker - Jason Bakery - Cape Town, South Africa
Baker apprentice; assisted in pastry department and main kitchen
February - October 2011
Baker - Caffe Milano - Cape Town, South Africa
Baked bread, pastries and similar, kept control of stock, created new recipes and performed related training for new staff.
January 2009 - March 2011
Deliverator - Call-A-Pizza - Cape Town, South Africa
Casual position at the leading provider of cheese bread in the Mother City. Responsible for transporting said fermented wheat products at unsafe velocities.
Disclaimer: The views expressed on this site are my own and do not reflect those of my current or previous employers.